Hot Tub FAQs

The larger the hot tub, the more power and electrical current that is needed. When you go up to three or four pumps, you may be looking at a 40-amp feed. There is no such thing as a 32-amp hot tub.

32 amps is the amount of power that is required to run a standard hot tub that will have a heater and a couple of pumps running simultaneously. With a 32 amp, you could use it for three or four hours and your heater won’t turn off and the temperature will remain the same.

We find that this is one of the most common hot tub FAQs. The answer is different for each customer depending on who will be using it – a couple, family, or friends. Even if there will only be two people using the hot tub, different options of seats will allow you to soothe different muscles.

You may also require a greater number of loungers rather than seats. We have various hot tubs by size, whether you’re in the market for 3 person hot tubs, 6 person hot tubs all the way up to 8 person hot tubs.

To find your nearest showroom, please visit our find a Platinum Spas showroom page. We have Platinum Spas showrooms throughout the UK and Europe.

We pride ourselves on the close relationships we have built with our partners, working together as one team. Not only do we offer the very best hot tub product support to our partners, we consistently go beyond expectations to support you with sales, marketing, operations and events.

We have a growing number of partners in the UK and Europe that distribute a range of luxurious hot tubs and swim spas. To become a partner, please complete our become a Platinum Spas partner form.

A cover that bows in the middle usually means moisture has soaked into the foam inserts:
  • Always avoid sitting or placing heavy objects on the cover.
  • Remove the inserts and flip them upside-down every few months to help them dry evenly and extend their life.
  • If the dip is severe or waterlogged, it’s time to replace the cover for better insulation and safety.

A “Flow Error” means water isn’t circulating correctly through your spa’s plumbing. Follow these steps before calling a technician:
  1. Top up the water – a low water level reduces flow and triggers the error.
  2. Clean or temporarily remove the filters – clogged filters are the #1 cause of hot-tub flow problems.
  3. Restart the spa.
  4. If the error returns, there may be an airlock, pump issue or internal blockage. At that point, schedule a service call through our After-Sales team.

Water on the cabinet or patio often looks like a leak but is usually caused by fountains or waterfalls spraying the underside of the cover:
  • Turn off the fountains using the diverter knob when the cover is on.
  • Check that the cover sits flush so splashes can’t escape.
  • Dry the skirt and monitor the area; if water stops, the spa shell isn’t leaking.

  • Optimise filtration: run just enough cycles to maintain clear water.
  • Improve insulation: upgrade to our Eco-Heat insulation package or replace an ageing cover.
  • Consider an air-source heat pump: many owners report up to 70 % energy savings (do your own research to confirm suitability).
  • Use an off-peak electricity tariff: speak to your energy provider.
  • Service regularly: a well-maintained spa heats faster and stays efficient.

Swim Spa FAQs

 Yes, you can install your swim spa sunk into decking, but it’s important to leave a 600 mm access gap around the entire spa. This ensures proper ventilation and allows for future maintenance. We also recommend adding a trap door or removable decking panel so technicians can reach the side access panels if needed. This setup helps maintain safe operation and extends the lifespan of your spa.

Yes, every Platinum Spas swim spa comes with a built-in drainage outlet located at the base, making water removal simple and efficient. For faster draining, especially during maintenance or water changes, we recommend using a submersible pump. This helps save time and ensures your spa is ready for refilling or servicing with ease.

Swim spa water temperature can be set up to 40°C (104°F). For swimming, the ideal temperature is around 30°C (86°F), while aquatic therapy is best between 30°C and 33°C (86–91°F). For relaxing in the therapy seats, we recommend about 37.5°C (99.5°F). In swim spas with dual temperature zones, the hot tub section can be heated separately up to 40°C for maximum comfort.

Yes, one person can comfortably sit and relax in the swim spa seat while another swims. Although there might be some splashing, it’s easy to enjoy watching or resting without disrupting the swimmer’s workout. Swim spas are designed to accommodate both activities simultaneously for a versatile wellness experience.