Support

We put our customers at the heart of everything we do and strive to go beyond expectations. We are here to support you every step of the way and advise you on how to look after your hot tub so you can enjoy it for many years to come. Read your hot tub manual for troubleshooting and the chemical guide for maintenance tips. Or take a look at our Frequently Asked Questions for our most popular questions.

Platinum Spas Barcelona Hot Tub

Manuals & Guides

In addition to our hot tub care guides, we have new manuals available for four different countries – United Kingdom, France, Germany, Spain, and United States.

Manuals & Guides

How to Videos

A range of videos showcasing how to use and care for your hot tubs and swim spas.

How to Videos

Customer Reviews

We actively encourage honest, fair feedback about our products and services, to ensure all testimonials are genuine experiences that our customers have had.

Customer Reviews

FAQs

We have a number of Frequently Asked Questions that may be able to help you with your query.

FAQs

Register Product

You must register your product within 7 days of delivery to ensure the warranty is valid.

Register Product

Warranty

View the Platinum Spas warranty information for your hot tub and swim spa.

View Warranty